GasBuddy Reviews
GasBuddy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GasBuddy has a 2.3 star rating from 211 reviews, 34% would recommend. Consumers report mostly dissatisfied experiences, with 65% unfavorable and 22% positive. Pros noted: discounts and good gas prices. Cons: poor customer service, website and app problems, billing and membership issues; price level reported as medium.
Key Takeaways for Future Customers
- Expect gas discounts but weigh mixed GasBuddy reviews before subscribing to membership.
- The GasBuddy app and website changes frustrate users; plan for potential login or card setup delays.
Negative Feedback / Risk Areas
- Frequent customer complaints about lack of live support and slow response to refund or billing requests.
- Many report lost or nonworking cards and unresolved payment or verification problems.
Positive Feedback
Users value discounts and good gas prices when the system works, and occasional helpful representatives resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GasBuddy has a 2.3 star rating from 211 reviews, 34% would recommend. Consumers report mostly dissatisfied experiences, with 65% unfavorable and 22% positive. Pros noted: discounts and good gas prices. Cons: poor customer service, website and app problems, billing and membership issues; price level reported as medium.
Key Takeaways for Future Customers
- Expect gas discounts but weigh mixed GasBuddy reviews before subscribing to membership.
- The GasBuddy app and website changes frustrate users; plan for potential login or card setup delays.
Negative Feedback / Risk Areas
- Frequent customer complaints about lack of live support and slow response to refund or billing requests.
- Many report lost or nonworking cards and unresolved payment or verification problems.
Positive Feedback
Users value discounts and good gas prices when the system works, and occasional helpful representatives resolve issues.
Media from reviews
La Jolla, California
Any promotions
I managed three gas stations, one of the sites we opened two weeks ago. I want to know if you have any system to update online search that could show my current price accurately.
It looks like some dishonest people are posting the wrong price on purpose. Could I make a contract with you so I could block wrong price posting?
Preferred solution: Correct price posting
Tyler, Texas
Lack of communication
- - Points dropped from thousands to 25; no explanation.
- - Support emails got no response for weeks; considering Upside or FuelRewards.
I have used gasbuddy since at least 2017. Earlier this year I had thousands of points racked up.
Them all of a sudden I have 25 points. No idea where the points went or why. I went thru the contact is and sent an email. That was about 2 months ago.
No response after 4-6 weeks. Sent another email thru the contact us page. At this time I have still not received a response. I am about at the point to start using a different fuel savings app/program.
I do have Upside and FuelRewards, but have not used them as much as I had GasBuddy all these years. Time to make a change I guess.
User's recommendation: Keep an eye on any points earned
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp is frustrating and too much trouble trying to understand all the changes
Since they changed everything on deal alerts and made it into Flash deals, which I don't understand at all, I don't care for the app anymore. Can't get any help understanding how it works now either.
I'm very frustrated with the app now and don't even care to use it anymore.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greensboro, North Carolina
Not receiving discounts when I use my card
Gas Buddy said it looked like my card was not connected to them, which is what I told them. They said they opened a ticket, but I haven't been contacted.
My boyfriend's card is never showing a discount either. Looks like Gas Buddy is a scam, and now they have our bank account.
- No rewards given
- Scam
Preferred solution: Full refund
User's recommendation: Dont join, it’s a lie now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Asking for too much information, legal information
In order to start an account without using a checking account, what do I have to get my license and everything? My life away, I don't think this is right.
- I believe that you can use something else as a password instead of to prove our identity instead of all this legal information
Preferred solution: I’m not giving all my legal information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Little Rock, Arkansas
Help me get my card working
Don't screw up. You can't get them to answer the phone.
You can email them, they send you the same way to resolve it but it's the same message no matter if it doesn't work. Very bad business.
I've not been able to talk to a person. Email got me NO where.
They send the same email a the time. I've tried everything they ask me to do. Nothing works. Really upset that I can't get someone that will help me.
I don't receive phone calls unless you are on my contact list.
I someone wants to talk send me an email and phone number. This is getting old
Preferred solution: Get my card to work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Little Rock, Arkansas
Can't get my card to work.
- - I've been trying to stop an issue since last year with no progress.
- - Emails and calls yield no change; I plan to contact the BBB.
I've been trying off and on since last year. I try and stop because I'm not getting anywhere.
I've tried emailing many times. I've tried everything they asked me to do. Nothing works. They keep sending the same thing every time.
I'm really getting tired of trying to solve this.
I even tried calling; that got me nowhere. All I know I can do is contact the Better Business Bureau.
Preferred solution: I just want my card to work.
User's recommendation: Good luck
Tampa, Florida
Lost card
Its too hard to talk to a live person when I have an issue with my card! Also your people dont seem to care about people that have issues with their cards. I dont want to have to get mad, all I want to do is talk to a warm body that can talk in ENGLISH!
- Very difficult to reach a living person to
Preferred solution: I want to be able to speak to a live agent and not have to deal with the stupidity of trying to explain via text or email!
User's recommendation: questionable at this time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to activate my replacement card!!!
No live operators on the line at 9:40 am Eastern time. Need to speak with a live person to activate. I'm at the gas station now, and I can't speak with anyone!
- No live customer service reps
Preferred solution: My replacement card ACTIVATED!!!!!!!!!!
User's recommendation: Not Recommended
Orlando, Florida
Gas card not recieved in 30 days. . This is 2nd Request!??
Requested gas card never received. It's been over 30 days without a card to use for gas. Please escalate my card (express mail) 904-234-****.
David Jones
5409 Collins Lakes Dr
Apt 3110
Jacksonville, Florida 32244
healthykeys@***.com
- Delayed delivery of gas card
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Illinois
Card won't work
Card won't reactivate after a payment problem from last year. I was unable to pay the transaction.
I fixed it last year. My card still won't work.
Alexandria, Louisiana
Change bank account number and need to change card. Same bank had fraudulent activity
Fraudulent activity on Bank account number. So I need a new GasBuddy card.
I tried the small deposits but n bank but that didnt work. The GasBuddy card for Wayne
- Easy purchases with discounts
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Worth, Texas
Need additional Gas Buddy card please
I just wanted an extra card with the same account number for my spouse to use. I pay the bills, so I want him to have the same card/account number.
How do you handle cards for minors? Their card would be attached to the parent's account.
I'm not happy that I can't get an additional duplicate card. Thank you.
Preferred solution: Additional Gas Buddy card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, New Jersey
Resolved: Wife had a hard time
Card was received. Get gas buddy.
Wife got it settled and the micro deposit was received...:::!!!&&&&&%%%%%$$$$$#####///####@@@@@*****
Seattle, Washington
Trouble at pump
Went to gulf station and tried three times to pump gas the forth time my gas buddy card was declined. It was crazy...
I had to input the amount I wanted to pay but didn't realize I had to include the cents too. Are the three trys cocovered by the gas discount.i don't think I filled the tank.
User's recommendation: Dollars and cents
Palm Desert, California
Cards not working and can’t pay outstanding bal
- - Emails four times about a billing issue and nonworking cards; no reply.
- - Phone support promised a text link to pay; no link or live agent.
I have emailed on four separate occasions to try and get this issue resolved with the billing and why my cards aren't working. I have had no response.
Then, when I call your number, they say they're gonna text me a link to help me pay the bill that's outstanding. I received no link, I was not connected with a live agent, and now I'm in the same spot I was in before trying to get this resolved.
- It is good
- Can never talk to anyone
Preferred solution: A live agent to speak with
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